Refund policy

 Our coffee is roasted to order and meant to be enjoyed fresh:

- Because it’s a **perishable product**, all orders are **final** once they’ve been roasted or shipped.  For health and safety reasons, we strictly cannot accept the exchange or return of coffee, except in cases of defect or damage.  

- If something arrives defective or damaged or not what you ordered, please email us at returns@bonitocoffee.com telling us the issue along with an order number within [7] days of receiving your item.  

- We’ll do our best to make it right — whether that means a replacement, a credit, or another solution at our discretion.

Return policy for merchandise:

At Bonito Coffee, we strive to provide you with products you fall in love with but we understand that sometimes things just don’t work out.

-Merchandise is defined as, but not limited to, Accessories, Apparel, Brew Tools, Kettles and does not include consumable products, such as whole bean coffee. 

-Some of our apparel products are hand printed, so there may be slight variations in color and finish on these products, and variations in the finish do not qualify for complimentary refunds/returns.

-To return merchandise, all items must be unused and in sell-able condition, with all original packaging intact, instructions included, and packaged the same as they were received. Items received without all packaging (including plastic wrap and shrink wrap) will not be eligible for a refund.  

To process a return please email us at returns@bonitocoffee.com with your order number and explanation of the issue within 7 days of receiving your item. Refunds will only be made using the original payment method once the item has been received by us. The customer is responsible for the return shipping costs.